Frequently Asked Questions

Yes – Mekong Football operates under a gaming licence issued by the Curaçao eGaming Authority (licence number 1668/JAZ). The licence is publicly searchable on the regulator’s website, and we undergo independent audits of our games and financial transactions.

To verify your account you must upload a clear copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. The verification process is usually completed within 24 hours; once approved you can deposit, bet and withdraw without restrictions.

Mekong Football accepts Visa and Mastercard credit/debit cards, Skrill, Neteller, ecoPayz, and direct bank transfer. Crypto deposits (BTC, ETH, USDT) are also supported with no minimum amount. All deposits are processed instantly and are free of charge; the minimum deposit is $10 (or equivalent).

Odds are generated by combining data from several leading sports‑analytics providers and adjusting for market demand, team news and historical performance. The site displays decimal odds, which include the stake in the total payout; in‑play odds update automatically after each incident on the pitch. Users can view the implied probability by dividing 1 by the decimal odds.

New members receive a 100 % match on their first deposit up to $200, credited as a bonus. The bonus must be turned over 35 times (35× the bonus amount) on eligible markets within 30 days before any winnings can be withdrawn. Only bets with odds of 1.50 or higher count toward the wagering, and the maximum bet while clearing the bonus is $50.

You can manage your gambling limits in the ‘Responsible Gaming’ section of your account settings, where you can set daily, weekly or monthly deposit caps, loss limits and session‑time reminders. For self‑exclusion you can choose a temporary break (1, 3, 6 months) or a permanent closure, which instantly blocks login and all promotional communications. If you need assistance, contact our support team via live chat or email and we will apply the restriction immediately.